Customer Success Director EMEA
Job Summary
As the first Customer Success Director EMEA, the full-time remote position will manage strategic accounts, build and lead a customer success team, and partner with EMEA commercial leadership to drive retention and expansion outcomes.
Key responsibilities
- Own the customer relationship by managing named strategic EMEA accounts and driving onboarding and value realization
- Build and lead the EMEA customer success team, including hiring, onboarding, and setting operational rhythms
- Partner with EMEA commercial leadership to contribute to account strategy and represent the voice of the customer in global discussions
Required qualifications
- Deep background in MDR, managed security services, or a comparable high-touch B2B managed-services/SaaS environment
- Proven experience scaling a customer success team from 1 to 5+ members
- Demonstrated player-coach experience with strategic account management and team development
- Strong understanding of gross revenue retention (GRR) and net revenue retention (NRR) mechanics
- Executive presence and comfort in managing relationships with enterprise CISOs
Complete Job Description
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