Customer Success Engagement Manager
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Job Summary
Managing a portfolio of strategic and enterprise customers, the full-time Customer Success Engagement Manager will oversee onboarding, drive account adoption, and identify growth opportunities while working remotely.
Key responsibilities
- Learn client operations during onboarding and lead engagement post-launch to ensure optimal use of services
- Identify and pursue opportunities for account adoption, operational efficiency, and growth
- Conduct regular account reviews and monitor account health to proactively address risks
Required qualifications
- Two or more years of experience in strategy or operations consulting, or in strategic customer success/account management at an enterprise software company
- Strong ability to analyze operations and structure solutions for improvement
- Proficiency in data analysis, including familiarity with dashboards and spreadsheets
- Experience using AI tools in a professional setting
- Ability to engage credibly with stakeholders at all levels of an organization
Complete Job Description
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