Customer Success Engineer
Job Summary
To support customer onboarding and platform adoption, the remote Customer Success Engineer will lead implementation sessions, assist with technical integrations, and troubleshoot onboarding challenges during a 3-month contract position.
Key responsibilities
- Lead customer onboarding and activation sessions, collaborating with customer IT teams for platform integration
- Assist with the implementation of virtual machine-based solutions and guide customers through technical requirements
- Support cloud-to-cloud API integrations and troubleshoot onboarding challenges, ensuring a positive customer experience
Required qualifications
- 2+ years of experience in networking, technical support, implementation, or customer success
- Working knowledge of networking fundamentals including TCP/IP, DNS, and firewall policies
- Understanding of cybersecurity concepts such as CVEs and software hardening practices
- Experience in communicating technical concepts to customers and conducting training sessions
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field
Complete Job Description
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