Customer Success Engineer
Job Summary
Partnering with customers during implementation and activation, the remote Customer Success Engineer will manage onboarding sessions, assist with technical integrations, and ensure a positive customer experience throughout the platform adoption lifecycle in a 3-month contract position.
Key responsibilities
- Lead customer onboarding and activation sessions, collaborating with IT teams for platform deployment and configuration
- Guide customers through technical requirements related to network connectivity and assist with virtual machine-based implementations
- Troubleshoot onboarding challenges and coordinate issue resolution with internal teams as necessary
Required qualifications
- 2+ years of experience in networking, technical support, or customer success roles
- Working knowledge of networking fundamentals including TCP/IP, DNS, and firewall policies
- Understanding of cybersecurity concepts such as CVEs and software hardening practices
- Experience in communicating technical concepts to customers and conducting training sessions
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field
Complete Job Description
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