Customer Success Engineer
Job Summary
To ensure successful onboarding and adoption of the ArmorCode SaaS platform, the full-time Customer Success Engineer will manage technical implementations, build automations, and collaborate with cross-functional teams while working remotely.
Key responsibilities
- Act as a trusted advisor to customers, aligning solutions with their needs and driving value throughout the customer journey
- Oversee technical implementation tasks and build scripts and automations to streamline onboarding and integration processes
- Drive product adoption by analyzing usage data, identifying risks, and executing plans to enhance customer success
Required qualifications
- 7+ years of experience in a technical customer-facing role, preferably in cybersecurity or SaaS
- Proficiency in Python scripting and experience with APIs for workflow automation
- Hands-on experience with LLMs or generative AI tools in technical work
- Knowledge of Single Sign-on (SSO) and identity providers like Okta
- Bachelor's degree in computer science or related field, or equivalent work experience
Complete Job Description
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