Customer Success Engineer II
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Job Summary
Providing technical support for Qumulo customers, the full-time Customer Success Engineer II will manage cases remotely from Sunday to Wednesday, focusing on troubleshooting and resolving issues related to cloud deployments and on-premises clusters.
Key responsibilities
- Own customer cases end to end via Slack, Teams, email, and calls until resolution
- Troubleshoot Qumulo across AWS, Azure, GCP, and customer hardware, addressing permissions, performance, and networking issues
- Diagnose server hardware problems and coordinate replacements with OEM partners
Required qualifications
- Availability to work 8am-6pm CT, Sunday - Wednesday
- 3+ years of experience in customer-facing technical support or customer success for enterprise technology
- Proficiency in diagnosing SSD, HDD, NIC, PSU, fan, or DIMM failures and managing vendor RMA processes
- Strong understanding of Linux and enterprise storage networking concepts
- Experience with AWS, Azure, or Google Cloud, along with relevant certifications is a strong plus
Complete Job Description
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