Customer Success Engineer Lead
Job Summary
Leading a team of Customer Success Engineers in a remote capacity, the full-time Customer Success Engineer Pod Lead will manage high-priority customer engagements, mentor team members, and drive technical investigations while fostering strong relationships with Enterprise customers.
Key Responsibilities
- Own the health of the Zendesk queue and manage critical escalations, participating in a 24/7 on-call rotation
- Coach and mentor Customer Success Engineers to enhance technical quality and close capability gaps
- Lead technical investigations and drive process improvements, including automation and AI adoption
Required Qualifications
- Extensive experience in Technical Support or Customer Success Engineering, with a proven track record in leading complex escalations
- Strong hands-on engineering mindset with proficiency in Docker and Kubernetes
- Experience deploying and troubleshooting on-premise environments, particularly with large Enterprise customers
- Familiarity with technologies such as Redis, MongoDB, SQL databases, and API Management
- Demonstrated ability to lead without authority and a growth mindset focused on continuous improvement
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,810 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
