Customer Success Executive

Job Summary

Driving post-sales transformation for key accounts, the full-time Customer Success Executive will partner with C-level executives to ensure customer success, maximize value realization, and foster collaboration with internal teams in a remote setting.

Key responsibilities

• Lead the customer's post-sales transformation by aligning ServiceNow's offerings with customer goals and fostering relationships with C-Level executives
• Collaborate with Account Executives to develop and execute integrated pre- and post-sales strategies that deliver long-term value
• Proactively identify risks to success and work with customers and internal teams to develop strategies for overcoming them

Required qualifications

• Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations
• Educational background: BA/BS required; Master's degree preferred
• Demonstrated success in managing large-scale strategic accounts and leading high-performing Customer Success or Consulting teams
• Strong experience in building relationships with C-level business leaders within large enterprises
• Ability to thrive in rapidly changing environments and adapt strategies to new challenges