Customer Success Executive

Job Summary

Driving post-sales success for high-value accounts, the full-time Customer Success Executive will lead customer transformations, collaborate with C-level executives, and ensure value realization while working remotely.

Key responsibilities

• Own and lead the customer's post-sales transformation, aligning offerings to customer goals and fostering relationships with C-Level executives
• Collaborate with Account Executives to create and execute integrated pre- and post-sales strategies that deliver long-term value
• Proactively identify potential risks and develop strategies to ensure smooth paths toward value realization

Required qualifications

• Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations
• BA/BS or equivalent required; Master's degree preferred
• Demonstrated success in running large-scale, strategic accounts and leading high-performing Customer Success teams
• Strong experience in identifying complex business problems and aligning solutions with customer objectives
• Proven ability to build relationships with C-level business leaders and adapt strategies in rapidly changing environments