Customer Success Executive
Job Summary
Managing global relationships for Fortune 500 and FTSE 250 companies, the full-time remote RVP, Customer Success will drive client retention, adoption, and growth while serving as a trusted advisor and overseeing technical support and data analytics.
Key responsibilities
- Own executive relationships and conduct C-suite meetings to deliver business reviews and drive adoption
- Oversee client and supplier support issues while analyzing KPIs to enhance Candex usage and revenue growth
- Collaborate with Sales on expansion opportunities and build scalable processes within the Customer Success function
Required qualifications
- Hands-on experience in procurement systems sales, implementation, or transformation, with familiarity in Ariba, Coupa, and ERP systems like SAP or Oracle
- Experience working with Fortune 500 clients in a change-oriented role
- Demonstrated executive presence with the ability to run C-suite-level meetings
- Bachelor's or advanced degree in Business, IT, Purchasing, Finance, or related fields
- Proficiency in Google Suite and Microsoft Office Suite, particularly Excel and PowerPoint
Complete Job Description
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