Customer Success Executive
Job Summary
Driving customer success for U.S. Federal accounts, the full-time remote Customer Success Executive will lead post-sales activities, foster relationships with C-level executives, and ensure the effective delivery of business transformation initiatives.
Key responsibilities
- Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings with customer goals
- Collaborate with Account Executives to develop and execute integrated pre- and post-sales strategies
- Proactively identify risks and develop strategies to ensure smooth value realization for customers
Required qualifications
- Minimum of 12 years of experience in management consulting or leadership roles focused on technology-enabled business transformations
- Experience supporting or working with U.S. Federal customers preferred
- BA/BS or equivalent required; Master's degree preferred
- Demonstrated success in building and leading high-performing Customer Success or Consulting teams
- Strong experience in identifying and solving complex business problems aligned with customer objectives
Complete Job Description
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