Customer Success Executive

Job Summary

Driving post-sales transformation for key accounts, the full-time Customer Success Executive will manage customer relationships, collaborate with internal teams, and ensure value realization through strategic guidance and risk mitigation in a remote work environment.

Key responsibilities

• Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings with customer goals
• Partner with Account Executives to create and execute integrated pre- and post-sales strategies
• Proactively identify potential risks and develop strategies to ensure successful outcomes

Required qualifications

• BA/BS or equivalent required; Master's degree preferred
• Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations
• Demonstrated success in running large-scale, strategic accounts and exceeding business objectives
• Strong experience building relationships with C-level business leaders
• Ability to thrive in rapidly changing environments and adapt strategies accordingly