Customer Success Executive

Job Summary

Driving customer success for strategic accounts, the full-time Customer Success Executive will oversee post-sales activities remotely, ensuring predictable renewals and maximizing the impact of ServiceNow products on business transformation initiatives.

Key responsibilities

• Own and lead the customer's post-sales transformation by aligning ServiceNow offerings with customer goals
• Collaborate with Account Executives to create and execute integrated pre- and post-sales strategies
• Proactively identify risks to customer success and develop mitigation strategies with internal teams and partners

Required qualifications

• BA/BS degree or equivalent experience required
• A minimum of 12 years of experience in management consulting or technology-enabled business transformation within financial services
• Strong experience building trusted relationships with C-level business and technology leaders
• Demonstrated success leading large-scale strategic accounts and high-performing Customer Success teams
• Experience advising customers on integrating AI into business processes and decision-making