Customer Success Executive

Job Summary

Driving post-sales success, the full-time Customer Success Executive will lead strategic initiatives for valuable accounts, ensuring customer satisfaction and maximizing business transformation while working remotely.

Key responsibilities

• Own and lead the customer's post-sales transformation, aligning ServiceNow's offerings to customer goals
• Collaborate with Account Executives to create and execute integrated pre- and post-sales strategies
• Proactively identify potential risks and develop strategies to ensure smooth value realization for customers

Required qualifications

• Minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations
• Experience in integrating AI into work processes and decision-making
• Demonstrated success in building and leading high-performing Customer Success or Consulting teams
• Strong experience in identifying and solving complex business problems aligned with customer objectives
• Proven ability to build relationships with C-level business leaders in large enterprises