Customer Success Executive
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Job Summary
Managing a portfolio of accounts, the full-time Customer Success Executive will drive customer adoption of the ServiceNow platform, ensuring satisfaction and measurable business outcomes while working remotely.
Key responsibilities
- Hold accountability for adoption metrics and customer satisfaction within the assigned account portfolio
- Engage with senior customer stakeholders to align on business outcomes and value realization measures
- Identify and mitigate adoption and renewal risks, managing escalations and coordinating resources for resolution
Required qualifications
- Minimum of 8 years in a management consulting or leadership role focused on technology-enabled business transformations
- Experience in a customer-facing post-sales, consulting, or professional services role with a track record of driving platform adoption
- Comfortable engaging with senior stakeholders at the Director and VP level
- Commercial mindset with the ability to identify expansion opportunities and understand customer contracts
- Working understanding of AI capabilities and software delivery methodologies, including Agile approaches
Complete Job Description
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