Customer Success Lead

Job Summary

Owning the post-sale relationship, the full-time remote Customer Success Lead will manage client agreements, oversee onboarding, and ensure successful integration of the Rafio platform into customer environments while driving usage growth and retention.

Key responsibilities:

• Develop client agreements and convert engaged prospects into signed customers
• Oversee the onboarding process from kickoff to independent daily use of the platform
• Scope, build, and troubleshoot integrations that connect Rafio to existing customer systems

Required qualifications:

• Hands-on technical ability to build and troubleshoot integrations without relying on others
• Experience in change management within complex environments
• Proven ability to earn trust with risk-averse clients in regulated industries
• Owner's mindset focused on retention and growth of customer accounts
• Experience in building operational systems to support scaling customer success functions