Customer Success Leader

Job Summary

Leading the Customer Success organization remotely, the full-time Customer Success Leader will oversee account management strategies, drive customer retention and expansion, and foster executive relationships to enhance customer experiences.

Key responsibilities

• Take direct responsibility for retention and expansion targets, achieving high gross and net retention rates
• Define and implement account management strategies to transform underutilized customers into expanding accounts
• Act as a liaison between customers and internal teams, providing insights that drive product innovation and customer success

Required qualifications

• 3+ years of experience in an Account Management leadership role
• Proven track record in net revenue retention, renewals, and expansion revenue in a B2B SaaS or enterprise software environment
• Prior experience as an individual contributor Account Manager with successful results in expansions and high retention rates
• Strong operational skills in building playbooks, dashboards, and forecasting models
• Bachelor's degree or equivalent work experience, with candidates located in the United States