Customer Success Leader

Job Summary

Leading a regional team of client engagement specialists, the full-time Customer Success Leader will manage the implementation and ongoing support of services to ensure high-quality client experiences while maximizing resource utilization and revenue activation in a remote setting.

Key responsibilities

• Oversee the delivery of contracted services, addressing client issues and ensuring effective resolution throughout the contract lifecycle
• Establish governance and communication channels with clients and internal teams to align on implementation processes and goals
• Monitor financial health of client accounts, develop budgets, and recommend strategies to address financial anomalies

Required qualifications

• BA/BS degree with 8-10 years of relevant experience, or equivalent combination of education and experience; graduate degree preferred
• Technical leadership experience of 8-10 years, with certifications in Six Sigma, ITIL, or project management preferred
• Experience working in a matrix environment and managing P&L responsibilities
• Leadership certifications are a plus