Customer Success Manager
Job Summary
Owning a portfolio of named hauler accounts, the full-time Customer Success Manager will manage renewals, drive expansion opportunities, and build strong customer relationships while working remotely.
Key responsibilities
- Run quarterly business reviews and track product adoption for assigned hauler accounts
- Drive upsell opportunities for additional product modules and manage renewal forecasts
- Build and maintain deep customer relationships to enhance satisfaction and secure references
Required qualifications
- 3+ years of experience in B2B SaaS Account Management or Customer Success roles
- Proven ability to manage quotas for net retention and gross retention accurately
- Experience nurturing long-term customer relationships with a focus on value delivery
- Familiarity with AI tools for account management and health scoring
- Comfortable engaging with mid-market operators and decision-makers in the industry
Complete Job Description
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