Customer Success Manager

Job Summary

Owning a portfolio of named hauler accounts, the full-time Customer Success Manager will manage renewals, drive expansion opportunities, and build strong customer relationships in a remote environment.

Key responsibilities

• Run quarterly business reviews, track product adoption, and forecast renewals accurately
• Drive expansion by upselling additional product modules and managing multi-site rollouts
• Build deep customer relationships and source references, case studies, and testimonials in collaboration with Marketing

Required qualifications

• 3+ years of experience in B2B SaaS Account Management or Customer Success roles with renewal and expansion responsibilities
• Proven ability to meet quotas for net retention and gross retention while providing accurate forecasts
• Experience nurturing long-term customer relationships with mid-market operators and executives
• Familiarity with AI tools for account management, health scoring, and automation
• Highly organized with strong asynchronous communication skills and proficiency in CRM systems