Customer Success Manager

Job Summary

Overseeing a team of Customer Success Managers, the full-time remote Manager of Customer Success will drive department initiatives, develop data-driven strategies to enhance customer satisfaction, and collaborate with cross-functional teams to align success strategies with business objectives.

Key responsibilities

• Lead, mentor, and develop a diverse team of Customer Success Professionals, ensuring high performance and professional growth
• Support CSMs in executing complex contract renewals, expansions, and upsells while collaborating with Sales and other teams
• Analyze customer data and trends to proactively mitigate churn risks and identify opportunities for product and service improvements

Required qualifications

• 5+ years of experience in Customer Success with a focus on operational control in a dynamic environment
• 2+ years of experience managing a team of customer success professionals
• Strong analytical skills with a deep understanding of customer success best practices in the technology industry
• Proficiency in using customer success platforms and CRM systems
• Ability to work effectively in a fast-paced, remote environment