Customer Success Manager
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Job Summary
Managing a portfolio of mid-market accounts, the full-time Customer Success Manager will drive adoption of solutions, ensure renewals, and identify expansion opportunities while working remotely.
Key responsibilities
- Build trusted relationships with decision-makers and stakeholders in mid-market accounts
- Proactively monitor account health, mitigate churn risks, and develop action plans
- Collaborate with Sales and internal teams to execute on expansion opportunities and deliver customer feedback
Required qualifications
- 3+ years of Customer Success experience in a SaaS environment, preferably with mid-market customers
- Proven track record of driving retention and achieving NRR targets
- Experience in a compliance, regulated-industry, or vertical SaaS environment is strongly preferred
- Strong analytical and decision-making skills
- Comfort using agentic workflows and AI tools to enhance customer interactions
Complete Job Description
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