Customer Success Manager
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Job Summary
To drive product adoption and enhance customer relationships, the full-time remote Customer Success Manager will manage enterprise accounts, lead Quarterly Business Reviews, and collaborate with cross-functional teams to ensure customer satisfaction and retention.
Key responsibilities
- Manage and grow relationships with large enterprise customers, ensuring long-term success and satisfaction
- Lead and organize Quarterly Business Reviews (QBRs) with key stakeholders
- Identify opportunities for account growth, expansion, and increased product adoption
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role
- Experience in the restaurant or hospitality industry, with a preference for quick-serve restaurant (QSR) experience
- Proven experience managing enterprise-level SaaS accounts
- Strong background in SaaS environments, ideally in companies with $25M+ ARR
- Demonstrated ability to lead QBRs and drive customer engagement strategies
Complete Job Description
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