Customer Success Manager
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Job Summary
Managing medium to large customer accounts, the full-time remote Customer Success Manager will empower clients to maximize the value of solutions, drive adoption, and support revenue growth through effective engagement and strategic planning.
Key responsibilities
- Drive customer alignment and goal-setting, co-creating success plans with key stakeholders
- Lead post-sales activities, ensuring early adoption and managing ongoing customer health through regular check-ins and performance reviews
- Identify upsell opportunities and support account management in renewal preparations and account growth discussions
Required qualifications
- Bachelor's degree in business, engineering, technology, or equivalent experience
- Minimum of 7 years of customer-facing experience with stakeholders at all levels
- Proficiency in Amadeus products and processes, with the ability to communicate technical information effectively
- Strong business acumen with the ability to anticipate challenges and risks
- Experience in project management and proficiency in Excel and PowerPoint
Complete Job Description
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