Customer Success Manager
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Job Summary
Transforming customer relationships into lasting partnerships, the full-time remote Customer Success Manager will engage with clients, provide product education, and offer consultative problem-solving while collaborating with Account Managers to enhance customer satisfaction and retention.
Key responsibilities
- Develop trusted partnerships with customer stakeholders to help them realize ongoing value from 3E solutions
- Guide customers through product capabilities and deliver training to support their goals
- Create and execute customer success plans, leading proactive outreach to increase product usage and engagement
Required qualifications
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role in a SaaS or technology environment
- Strong relationship-building skills with the ability to engage confidently with various customer stakeholders
- Experience in helping customers learn software and adopt new capabilities
- Working knowledge of Microsoft 365 applications and the ability to learn new systems
- Ability to travel 10-20% of the time to customer locations or events as needed
Complete Job Description
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