Customer Success Manager
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Job Summary
Managing a portfolio of clients, the independent contractor Customer Success Manager will ensure high levels of satisfaction, drive customer retention, and support product adoption in a hybrid work environment based in Mexico City.
Key responsibilities
- Monitor customer onboarding and adoption, partnering with the Onboarding team to achieve milestones
- Guide customers through their lifecycle by understanding their business needs and objectives
- Identify risks related to customer satisfaction and drive resolution of account issues across departments
Required qualifications
- 2+ years of experience as a Customer Success Analyst or Account Manager for SaaS products
- Proven track record in a customer-facing role with strong communication skills
- High technical aptitude and understanding of technology
- Experience with CRM systems, preferably Salesforce
- Data analysis skills with the ability to generate insights from customer data
Complete Job Description
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