Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage the complete customer lifecycle and drive retention and growth.

Key Responsibilities:

• Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals
• Lead customer retention initiatives and collaborate with internal teams to support new customers
• Develop expertise in e-commerce and provide insights to customers through data analysis and reporting

Required Qualifications:

• Bachelor's Degree or equivalent experience
• 0-2 years' experience in Account Management or Customer Success in digital media, e-commerce, or SaaS
• Proven ability to manage and grow a substantial book of business
• Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus
• Project Management experience or skills are strongly desired