Customer Success Manager
Job Summary
A company is looking for a Customer Success Manager to manage the complete customer lifecycle and drive retention and growth.
Key Responsibilities:
- Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals
- Lead customer retention initiatives and collaborate with internal teams to support new customers
- Develop expertise in e-commerce and provide insights to customers through data analysis and reporting
Required Qualifications:
- Bachelor's Degree or equivalent experience
- 0-2 years' experience in Account Management or Customer Success in digital media, e-commerce, or SaaS
- Proven ability to manage and grow a substantial book of business
- Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus
- Project Management experience or skills are strongly desired
Complete Job Description
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