Customer Success Manager

Job Summary

Connecting with customer-obsessed professionals, the full-time remote Customer Success Manager will own a portfolio of customers from onboarding through renewal and growth, ensuring measurable revenue impact through effective product adoption and relationship management.

Key responsibilities

• Manage a portfolio of customers end-to-end, focusing on onboarding, renewals, and growth
• Link product adoption to meaningful business value, moving beyond mere usage metrics
• Support renewals, retention, and expansion efforts within a B2B SaaS environment

Required qualifications

• Experience in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
• Proven ability to manage complex relationships with multiple stakeholders
• Track record of supporting renewals, retention, or expansion initiatives
• Consultative approach with strong communication skills, acting as a trusted advisor
• Curiosity about AI and a desire to create scalable playbooks from learnings