Customer Success Manager
Job Summary
Owning the full relationship with customers, the full-time Customer Success Manager will drive adoption and renewal for both the Silo Platform and Pet Tiger, providing proactive account management and hands-on support in a remote setting.
Key responsibilities
- Monitor account health and independently flag churn risks, acting on them proactively
- Provide tailored module and configuration recommendations based on customer operations
- Manage ticket resolution with independent problem-solving and clear communication
Required qualifications
- Experience in customer success, account management, or customer support, with SaaS experience preferred
- Comfort in both relationship-building and hands-on troubleshooting
- Strong communication skills with the ability to explain technical issues to non-technical users
- Familiarity with the produce/food distribution or agricultural labor space is a plus
- Willingness to adapt training materials and processes based on customer needs
Complete Job Description
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