Customer Success Manager

Job Summary

As the primary point of contact for customers, the full-time remote Customer Success Manager will nurture relationships, manage customer engagements, and collaborate with ML teams to deliver exceptional value in AI language model training.

Key responsibilities

• Manage customer engagements as a trusted advisor, developing a deep understanding of clients' AI strategies and overseeing high-quality data projects
• Lead cross-functional collaboration with engineering and operations teams to ensure excellent deliverables and timely execution
• Drive client relationship management by maintaining strong connections, ensuring satisfaction, and addressing concerns

Required qualifications

• 3+ years of experience in customer success management or project leadership in tech or AI-related fields
• Strong understanding of AI and machine learning concepts, particularly in natural language processing
• Proven track record of successfully delivering complex solutions
• Self-motivated professional with excellent communication skills
• Ability to translate technical requirements into actionable project plans