Customer Success Manager
Job Summary
Driving customer onboarding and long-term satisfaction, the full-time remote Customer Success Manager will proactively monitor customer health, manage risks, and identify expansion opportunities while acting as a trusted advisor to clients.
Key responsibilities
- Participate in customer onboarding and implementation to ensure smooth product adoption
- Monitor customer health metrics and proactively address retention risks
- Build and maintain strong relationships with key customer stakeholders and lead quarterly business reviews
Required qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- 3-6 years of experience in Customer Success, Account Management, or client-facing roles within SaaS or subscription-based industries
- Certified Customer Success Manager (CCSM) certification is a plus
Complete Job Description
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