Customer Success Manager

Job Summary

Owning a portfolio of enterprise customers, the full-time Customer Success Manager will act as a strategic partner to drive adoption, retention, and growth, while working remotely and collaborating with cross-functional teams to ensure measurable outcomes.

Key responsibilities

• Manage a portfolio of enterprise customers, guiding them from onboarding through renewal and aligning on goals and success measures
• Drive retention and expansion by assessing account health, managing risks, and identifying growth opportunities in collaboration with Sales and internal teams
• Lead structured customer conversations that connect product capabilities to customer outcomes, utilizing data to inform decisions and recommendations

Required qualifications

• 6+ years of experience in Customer Success, Strategic Account Management, or customer-facing consulting within B2B software, particularly with enterprise clients
• Proven relationship management skills, with the ability to build trust and navigate complex organizations
• Experience in managing renewals and expansions in a recurring revenue model, including forecasting and risk assessment
• Ability to interpret customer data and derive actionable insights for both customers and internal stakeholders
• Strong communication skills, capable of leading meetings and aligning cross-functional teams in a remote environment