Customer Success Manager

Job Summary

Owning the customer journey for a defined portfolio, the full-time Customer Success Manager will manage account relationships, lead onboarding and implementation efforts, and provide ongoing support to ensure customer success in achieving student achievement goals in a remote capacity.

Key responsibilities

• Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention
• Analyze usage and student performance data to set yearly implementation goals and recommend targeted supports
• Coordinate project plans for implementations, ensuring launch readiness and proactively managing risks and blockers

Required qualifications

• Bachelor's Degree or related work experience
• 4+ years working in K-12 education with an understanding of curriculum implementation and the roles of district leaders
• Ability to serve as a strategic thought partner, translating complex information into actionable insights
• Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
• Exceptional communication and presentation skills, with the ability to engage stakeholders at all levels