Customer Success Manager

Job Summary

Serving as a trusted advisor to customers, the full-time remote Customer Success Manager will drive engagement, adoption, and retention while collaborating with cross-functional teams to ensure customer satisfaction and value realization.

Key Responsibilities

• Build and maintain trusted relationships with customer stakeholders, guiding them to achieve measurable value from M-Files throughout their lifecycle
• Co-create and track customer success plans, adjusting strategies based on evolving customer needs and goals
• Identify risks to customer outcomes and coordinate with internal teams to mitigate issues and promote customer advocacy

Required Qualifications

• Demonstrated experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS business model
• Experience building relationships with executive-level contacts in a technology environment
• Strong understanding of SaaS business models, including adoption and renewals
• Technical aptitude and curiosity about technology and digital transformation
• Strong project and change leadership skills with the ability to manage multiple customer priorities