Customer Success Manager

Job Summary

Owning a strategic portfolio of clients, the full-time remote Customer Success Manager will drive product adoption, ensure client satisfaction, and unlock growth opportunities through relationship management and strategic planning.

Key responsibilities

• Guide new clients through onboarding processes to ensure a seamless transition and fast time-to-value
• Monitor platform usage and customer health metrics to proactively manage at-risk accounts and enhance user engagement
• Develop success plans aligned with client objectives and drive high retention rates through proactive renewal processes

Required qualifications

• 3-5 years of experience in Customer Success, Account Management, or Client Services within a SaaS environment
• Fluency in Italian, French, and English (written and spoken)
• Strong organizational skills with the ability to manage multiple client priorities simultaneously
• Demonstrated ability to analyze data and present metrics effectively using Excel or similar tools
• Customer-centric mindset with a genuine desire to support and enhance client experiences