Customer Success Manager
Job Summary
Owning the customer journey post-sale, the full-time remote Customer Success Manager will focus on onboarding, product adoption, and ongoing support while building relationships with teachers, school leaders, and district technology teams to maximize the value of Ethos Intelligence.
Key responsibilities
- Manage customer onboarding and ensure successful product adoption
- Provide ongoing support and act as a liaison between customers and internal teams
- Gather customer feedback to inform product improvements and enhance support resources
Required qualifications
- Bachelor's degree or equivalent experience
- 3-6 years of experience in customer success or support within a SaaS environment
- Proven ability to troubleshoot product issues and guide users through solutions
- Experience using SaaS platforms and help desk tools
- Strong organizational skills to manage multiple customer issues simultaneously
Complete Job Description
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