Customer Success Manager
Job Summary
Managing a portfolio of Mid-Market agriculture customers, the full-time Customer Success Manager will drive customer retention and growth by helping clients achieve measurable business outcomes through effective adoption of DTN solutions while working remotely.
Key responsibilities
- Develop and maintain customer success plans to deliver measurable business value
- Conduct ongoing customer engagements, including business reviews and strategic check-ins
- Manage the renewal process for assigned accounts and implement strategies to maximize retention
Required qualifications
- Bachelor's degree or equivalent professional experience
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Experience managing recurring revenue customer relationships
- Strong organizational and time-management abilities
- Experience using CRM and customer success platforms
Complete Job Description
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