Customer Success Manager
Job Summary
Managing a portfolio of B2B accounts, the full-time Customer Success Manager will serve as the primary point of contact, drive customer retention, and identify revenue expansion opportunities while working remotely.
Key responsibilities
- Manage customer relationships and deliver regular business reviews to demonstrate product value
- Monitor account health and proactively address churn risks while maintaining renewal likelihood assessments
- Identify and execute upsell and cross-sell opportunities in collaboration with sales teams
Required qualifications
- Experience in customer success or account management in B2B SaaS or technology
- Ability to take initiative and act decisively in ambiguous situations
- Strong analytical skills with experience in usage data analysis and account health modeling
- Exceptional organizational skills with a detail-oriented approach to CRM management
- Effective communication skills, comfortable engaging with C-suite executives
Complete Job Description
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