Customer Success Manager

Job Summary

As a full-time remote Customer Success Manager, the successful candidate will own client relationships, driving adoption and measurable value while ensuring a seamless experience from onboarding to renewal for enterprise clients in the application security sector.

Key responsibilities

• Serve as the primary point of contact for clients, building relationships and aligning Checkmarx solutions with their business goals
• Develop success plans with clear goals, track engagement metrics, and lead business reviews to demonstrate client value
• Coordinate cross-functional teams to ensure smooth client experiences and proactively manage issues and escalations

Required qualifications

• 2-4 years of experience as a Customer Success Manager in enterprise SaaS
• Proven experience managing enterprise accounts with multiple stakeholder levels
• Strong project management and program management skills
• Ability to analyze customer health data to create actionable plans
• Working knowledge of cloud-native architecture and tools