Customer Success Manager

Job Summary

Managing a portfolio of 25-35 hotel accounts, the remote Customer Success Manager will serve as a strategic partner to clients in Thailand, driving digital guest experience improvements and maximizing revenue while ensuring long-term retention and growth.

Key responsibilities

• Own and manage relationships with hotel clients, ensuring their success on the platform and achieving their goals
• Utilize data insights to demonstrate value and help clients enhance their operations and revenue
• Lead renewal conversations and identify opportunities for account growth and expansion

Required qualifications

• 2-3 years of experience in Customer Success, Account Management, or a similar client-facing role within B2B SaaS
• Native-level proficiency in English and Thai, with the ability to communicate effectively with hotel leadership
• Strong commercial ownership skills, comfortable discussing retention, revenue impact, and growth opportunities
• Proficiency with modern customer success platforms and tools, with a quick learning ability for new technologies
• Data fluency to analyze performance metrics and provide actionable recommendations to clients