Customer Success Manager

Job Summary

To support a growing portfolio, the full-time remote Customer Success Manager will be responsible for the successful implementation, ongoing management, retention, and growth of an assigned book of business while optimizing customer relationships and revenue capture.

Key Responsibilities

• Own the overall health, retention, and performance of an assigned book of business
• Lead the implementation and onboarding of new accounts, ensuring a smooth transition from sale to successful launch
• Develop strong relationships with customers and proactively identify opportunities for revenue retention and feature adoption

Required Qualifications

• 3+ years of Customer Relationship Management experience with a proven ability to manage and grow a book of business
• Strong understanding of customer retention, revenue protection, and account health
• Ability to lead customer onboarding and drive product adoption with technical acumen
• Comfortable using customer health metrics and performance indicators to measure success
• Highly organized with excellent project and time management skills to handle multiple accounts