Customer Success Manager
Job Summary
Managing a portfolio of enterprise clients, the full-time remote Customer Success Manager will serve as a trusted advisor, driving customer adoption, satisfaction, and retention while coordinating with internal teams to ensure clients achieve their business objectives.
Key responsibilities
- Manage post-sale relationships with enterprise accounts, leading customer meetings and strategic discussions
- Develop and execute customer success plans that align CBTS solutions with client goals
- Monitor customer health and proactively address potential risks to retention and satisfaction
Required qualifications
- Bachelor's degree in Business, Communications, Information Technology, or a related field, or equivalent experience
- 8+ years of relevant experience in Customer Success, Account Management, or a similar client-facing role
- Experience managing relationships with enterprise customers and developing account strategies
- Strong understanding of customer retention, renewals, and relationship management
- Proficiency with CRM platforms such as Salesforce and Microsoft Office/Microsoft 365
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,606 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
