Customer Success Manager
Job Summary
Owning a portfolio of accounts, the full-time remote Customer Success Manager will drive customer health and adoption, manage renewals, and identify growth opportunities while ensuring long-term success with FusionAuth.
Key responsibilities
- Own a portfolio of accounts across their full lifecycle with FusionAuth
- Drive customer health and adoption by proactively monitoring metrics and delivering personalized engagement
- Manage renewals and grow the portfolio by identifying expansion opportunities and collaborating with sales and marketing
Required qualifications
- 3+ years of experience in Customer Success, Account Management, Sales, or related roles in a B2B organization
- Familiarity with CRM and CS platforms such as Salesforce or Gong
- Strong technical aptitude with the ability to explain complex technology concepts
- Proven ability to grow accounts by uncovering new use cases and navigating commercial conversations
- Highly organized and self-directed, capable of managing competing priorities in a fast-paced environment
Complete Job Description
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