Customer Success Manager
Job Summary
Passionate about customer relationships, the full-time remote Customer Success Manager will drive the successful delivery and adoption of products and services, ensuring customer satisfaction and program engagement.
Key responsibilities
- Manage customer relationships to provide the highest level of service and support
- Drive customer adoption and engagement through proactive outreach and structured touchpoints
- Serve as the primary point of contact for service delivery and customer training, advocating for customer needs
Required qualifications
- 5+ years of experience in a consultative customer-facing role, preferably in technology or SaaS
- Knowledge of Business Ethics and Governance, Risk, and Compliance (GRC) challenges
- Experience with Microsoft 365, Salesforce, and remote meeting tools like Microsoft Teams and Zoom
- A degree from an accredited four-year college or university is preferred
- Technical knowledge of SQL queries and Power BI is beneficial but not required
Complete Job Description
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