Customer Success Manager

Job Summary

Owning the ongoing success and growth of a portfolio of customers, the full-time remote Customer Success Manager will manage customer relationships, drive product adoption, and identify expansion opportunities while collaborating with cross-functional teams.

Key responsibilities

• Serve as a strategic point of contact for customers, understanding their business and fulfillment operations
• Identify upsell and cross-sell opportunities while managing multiple customer initiatives and priorities
• Develop action plans to address customer risks and ensure successful renewals and satisfaction

Required qualifications

• 3+ years of experience in Customer Success, SaaS implementation, or a similar customer-facing B2B SaaS role
• Demonstrated experience managing complex customer relationships or projects
• Strong project and workload management skills, with the ability to handle multiple priorities simultaneously
• Proven ability to identify problems proactively and drive resolutions
• Technical curiosity with a quick learning ability for complex software and operational workflows