Customer Success Manager
Job Summary
Partnering directly with Small Business and Mid-Market customers, the full-time remote Customer Success Manager will drive product adoption, build strong relationships, and support recruiting operations while ensuring customers feel valued and understood.
Key responsibilities
- Build strong executive-level relationships to enhance product adoption and customer satisfaction
- Analyze customer product usage data to recommend enhancements that improve the customer experience
- Develop customer strategies and success playbooks, monitoring their effectiveness over time
Required qualifications
- 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
- 3+ years of experience conducting Quarterly Business Reviews (QBRs)
- Experience with recruiting, ATS, and/or HR technology is highly preferred
- Bachelor's degree or equivalent experience
- Self-motivated individual capable of thriving in a dynamic, fast-paced environment
Complete Job Description
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