Customer Success Manager
Job Summary
As a key member of the Customer Success team, the full-time remote Customer Success Manager will lead renewal execution, negotiate commercial terms, and drive incremental revenue while fostering strong relationships with customers and collaborating with internal teams.
Key responsibilities:
- Lead designated territory to support end-to-end renewal execution and drive customer retention and revenue growth
- Establish trusted advisor relationships with customers through regular virtual and in-person interactions
- Develop specific account plans to ensure revenue targets are met and sustainable growth is achieved
Required qualifications:
- Bachelor's degree or equivalent experience
- 3+ years of proven experience in a Client Success Manager, Customer Success Manager, Account Manager, or similar role focused on renewals, particularly in the public sector
- Experience in sales operations and contract negotiation is a plus
Complete Job Description
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