Customer Success Manager

Job Summary

Managing a designated territory, the full-time Customer Success Manager will deliver end-to-end renewal execution, negotiate commercial terms, and drive incremental revenue while working remotely.

Key responsibilities:

• Lead renewal negotiations and support customer retention to meet annual revenue growth targets
• Establish strong relationships with customers to become a trusted advisor and encourage account references
• Develop specific account plans and maintain a current pipeline by leveraging internal resources and support organizations

Required qualifications:

• Bachelor's degree or equivalent
• 3+ years of experience in a Client Success Manager, Customer Success Manager, Account Manager, or similar role focused on renewals, particularly in the public sector
• Experience in sales operations and contract negotiation is a plus
• Proven track record in business application software and service sales across industries
• Demonstrated success with large transactions and lengthy sales campaigns in a competitive market