Customer Success Manager

Job Summary

Owning a portfolio of healthcare accounts, the full-time salaried Customer Success Manager will drive product adoption, customer satisfaction, and retention while serving as the primary point of contact for assigned customers in a remote capacity.

Key responsibilities

• Manage the overall health, adoption, utilization, and retention of assigned healthcare accounts
• Develop and execute customer success plans to help clients achieve their goals and maximize product value
• Conduct regular account reviews and communicate performance metrics and opportunities to customer leadership

Required qualifications

• 5+ years of experience in a customer-facing role within healthcare IT, medical imaging, or SaaS
• Familiarity with healthcare imaging and interoperability concepts, including DICOM, HL7, and EHR integrations
• Strong analytical skills and experience using data to monitor customer health and retention
• Proven ability to manage multiple enterprise accounts and coordinate initiatives across various stakeholders
• Bachelor's degree or equivalent practical experience