Customer Success Manager

Job Summary

Driving customer adoption and retention, the full-time Customer Success Manager will serve as the primary post-sale contact for large enterprise customers, leveraging technical expertise and industry knowledge to ensure successful utilization of Reltio's products while working remotely.

Key responsibilities:

• Manage account relationships for large enterprise clients, focusing on retention, growth, and customer advocacy
• Develop and document strategic success plans that align with customers' business goals and track adoption metrics
• Collaborate with internal teams to identify upsell opportunities and ensure alignment with customers' objectives

Required qualifications:

• Bachelor's degree or equivalent experience
• Minimum 5 years of relevant experience in a Technical Customer Success role within the Enterprise Software space
• Deep knowledge of cloud software solutions, master data management, and data governance concepts
• Proven ability to articulate business value and navigate customer decision-making processes
• Strong presentation skills and experience facilitating executive meetings